The Hide · Woodland Sauna  |  Last updated: 23 June 2026

1. Who We Are

We are The Hide, a woodland sauna set within Houchins Estate, North Essex, UK. We operate community and private sauna sessions and events. Our website address is thehidesauna.co.uk.We are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following information:

Personal details: name, email address, phone number, and billing address (when you book a session or contact us).

Payment information: processed securely via our payment provider. We do not store your card details.

Technical data: IP address, browser type, pages visited, and how you interact with our website (via cookies and analytics).

3. How We Use Your Information

We use your information to:

Process your bookings and payments

Respond to your enquiriesSend booking confirmations, updates, or relevant service information

Improve our website and customer experience

Send marketing emails (only if you have opted in — you can unsubscribe at any time)

4. Sharing Your Information

We do not sell your information. W

e may share your data only with:Payment processors (for booking transactions)

Email marketing services (if you subscribe to updates)

Analytics providers (to improve our website)

5. Cookies & Analytics

Our website uses cookies to:

Remember your preferences

Help us understand how our website is used

You can disable cookies in your browser settings at any time.

6. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you

Request corrections to your information

Request deletion of your data (where applicable)

Withdraw consent for marketing communications

Lodge a complaint with the ICO (Information Commissioner’s Office)

7. How We Protect Your Information

We use secure technologies and take reasonable steps to protect your personal data from unauthorised access, use, or disclosure.

8. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us at hello@thehidesauna.co.uk.